Terms and condition

General Policy

  1. Returns can be initiated within 14 days from order delivery date. Products are returnable if you’ve received them in a condition where it is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.

  2. Refunds are processed after order has been returned from the customer in their original condition along with its original packing not torn or compromised. Refunds are made in a maximum of 30 days after receiving the returned orders and deducting any shipping fees.


Q: When are returns not possible?

A: Returns are not possible if:

  • If you have passed the return period of 14 days

  • Product is used, damaged and/or not in the same condition that it was delivered in.

  • Anything missing from the package you’ve received including catalogs, tools, original packing, freebies, and accessories.

  • The item has “Non-returnable” written on the product page.

Q: How can I initiate a return?

A: Give us a call on +201128959282 or send us on support@officeheroz.com along with your order number and we will send you the courier to pick up the order. If the return is accepted, a refund will be made in a maximum of 14 days.

Q: Who pays for the shipping charges when I return an item?

A: You can return an item for free within 14 days from delivery date whereby Office Heroz covers all shipping charges.